Dell explains why it killed customer forums (sort of); and that Shuttle delay in full
Following up on Dell’s closure of its Customer Care forums on its website, I’ve got the formal response - plus my own analysis of Stuff You Could Find Out From The Forums But Not From Dell Itself. (No.1: Yes, you can go to lunch leaving your speakerphone on hold waiting for Dell Customer Service to answer. It’ll still be ringing when you get back. (See this Dell CCF thread.)
Meanwhile Lucy Sherriff, also at The Reg, is considering a “Shuttle doesn’t launch” template story. Draft version here, though perhaps y’all might like to come up with some more suggestions..
- These posts might be related (the database thinks..):
- Dell shuts customer support forums.. because they're full of criticism (13 July 2005; score: 150.8%)
- Michael Dell re Blu-Ray, and disable those iPod nano scratches! (4 October 2005; score: 66.28%)
- At LAST! Dell gets its own rumours site (4 February 2005; score: 53.16%)
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