Charles on… anything that comes along

I did derive some pleasure from telling the maternataxis/toothaches/crying babies etc things like “Sorry, we’re extremely busy, and we have to give priority to genuine life threatening emergencies. You could be waiting some time, if not forever” but I hate, loathe and despise telling genuine callers that they are not getting an ambulance right now because they are all out dealing with silly football fans who can’t handle their beer. The people that were really suffering were the Assist Onlys - that is, old people who have fallen over, can’t get up, and need an ambulance to lift them and check them over. They aren’t a priority, because they aren’t seriously injured, but I just hate to think of old people languishing on the floor, alone, scared and helpless.

The sort of insight that I would have killed for back when I was writing about the LAS (London Ambulance Service) computer flaws. But this is simply great reading too. (Spotted via Fraser Spiers)