Another reason to hate online poker sites: credit card fraud and its effects

So I log in to pay the balance on my credit card. My, the outstanding balance seems high. What’s this new transaction?

Latest transactions: 03 November PKRSER.COM 500.00 U.S. DOLLAR £271.02

ARSE. So not only do I already hate online poker, but now some clown has cloned (or similar) my credit card to spend their scummy time there. You know, I was delighted to see the online poker (etc etc) companies shrink like pricked balloons (somehow it was apposite) with the US legislation banning it, but now I just want them to vanish altogether. They’re a waste of time, of money, and they just encourage this kind of crap.

Because when you ring up the credit card company, they’re completely understanding. Oh dear, how’s that happened, do you use the internet?, of course this won’t be charged to you, hmm.

But while you don’t have to take the cost, you do take all the damage. I have to cut up my credit card, while they issue me with a new one, once I’ve signed a form to say No, Mr (or Ms) Fraud Department, I had nothing to do with that transaction. So I have to get that card number changed on all the sites that use it. I have to deal with that. Can’t I keep the card, and you just put a stop on any transaction from an online gambling, gaming, lottery, etc site? Oh, no, the man answered, because you don’t know where the next fraudulent transaction will come from – doesn’t have to be an online gambling site.

He had a point, I thought. Then he ruined it by saying “Of course, you don’t know it’s fraud. It might have been misapplied.” Pardon me? “They might have typed in the wrong number.”

You’re saying that somehow someone making a legitimate transaction on an online p0k3r site accidentally typed in a number that wasn’t quite right but, oh happy day for them, they stumbled on the right combination of my number, plus my expiry date, plus perhaps my authentication number, to make the transaction happen? “I’m only saying it has happened. I’ve heard of it – people apply it to the wrong account,” he said defensively. Then he ruined it even more by suggesting that it’s people inside Barclaycard entering forms which show transactions for particular cards getting the numbers wrong.

Well, I’d really like to know quite how often that mistake – which sounds like the classic chimps writing Shakespeare sort of effect – happens. Especially given that an online site is hardly going to be working on a paper-based transaction. Perhaps over the phone?

Scammer: “Hello? Barclaycard? The credit card number is 4929 mumble mumble mumble.”

Helpful Barclaycard person: “Oh, don’t worry sir, I can make up the numbers for you!”

Meanwhile, I’m left with the pieces of my credit card, and the certainty that no online gaming site will ever, ever see my business legitimately. In fact I’d dedicate myself to bringing them down, except it requires being elected to power in the US, and nothing is worth that pain.

Seriously, though – how much credit card fraud is due to online gaming sites? Anyone got the numbers? It’s a given that it’s rising, but how fast? (And it makes me glad I don’t take Google adverts here, because you just know what sort of ads this post would get plastered with.)

59 Comments

  1. What? Are you completely insane? Fraudsters are everywhere, not just online gaming sites. You should be more aware of the world around you. As for bringing them down – well, I just love your nazism… telling peple how to live their lives because they don’t suit you. Free America my fcuking prick – Free if you believe in whatever you are selling. you are selling – dont tell me, you’ll takle this post down beacuse I disagree with you, fcukwit – tell me what to do as a tax-paying adult and I’ll blow your fcuking house up,

  2. Sorry to hear about your troubles Charles.

    I’m getting increasingly worried about this happening to me. My card never leaves my sight and I’m careful about who I give the details to over the phone.
    I presume your details were somehow stolen in the real world, but I always have doubts about security online. It’s fine having secure transactions and whistles and bells on sites, but there are always humans involved somewhere along the line. My best example of this is when I hired a vehicle through a secure website, and got e-mailed confirmation with ALL of my card details (including authentication number) on the email. Mmmm. How secure is that?

    I just wish more banks were adaptive to online use. A few card companies have trialled ‘webcards’ that issue you with one-time virtual cards, tied to your real account. That means you don’t have to reveal your real card details. You can use the webcard details online or over the phone. I guess the only place it wouldn’t work is in person!

    BTW, surely there is a hidden cost to us all – the costs of clearing up (and in some cases paying the retailer where it wasn’t their fault) for illegitimate transactions.

    Regards,
    John

  3. Charles

    Tuesday 14 November 2006 at 4:16 pm

    @shrink – did I say I thought the details were taken online? Since you can’t read, I’ll help you: I didn’t say that, the Barclaycard guy did. I’m aware that people nick details all over.

    I’m not telling people how to live their lives. Did I say I wanted casinos shut down? Nope, just the online ones, which encourage the comment spamming and email spamming of all and sundry through their affiliate schemes. Make gambling slightly harder to do – as in, require people to leave their chair, walk out the house, go down a road – and you might get them to ask why they were bothering, since they won’t win. At least they might get exercise.

    For a “tax-paying adult”, you seem pretty incapable of actually thinking. Hope there’s someone out there who can do the difficult stuff for you. Oh, wait, there will be mortgage companies that will sell you debt you can’t afford, and advertisers offering you things you don’t need. Yeah. And you’ll carry on regardless of the effects it has, because you can’t see that actions have consequences; you only see your little bubble, and the screen in front of you. You’re a coward, a blowhard who doesn’t even have the courage to leave his real name. Some “adult”.

    @john – I don’t think SSL sites are getting busted. Sniffers on email routers, well, that’s different. But yes, there’s certainly a hidden cost to this. Happily, in this case it falls on the online site, which thought it was $500 richer, but now finds the money clawed back. I hope that lots of disabled single mothers on benefits playing legitimately won the money off whoever nicked the details. That way they win, the site loses, we’re all happier.

  4. Looks like you’ve got yourself some technobile…
    Sorry to hear about it, the amount could have been worse, mind!

  5. You’re pretty ignorant actually. If you knew anything about the online gaming industry you’d realise that they single handedly do more to eradicate credit card fraud than any other group on the planet. Their fraud protection systems are second to none and they are head of the game compared to any other industry, especially retailers…

    And if you had of actually contacted whichever company processed the transaction they would have been extremely co-operative and ensured the transaction was refunded, perhaps negating the need to cut up your card.

    I’m not sure who is worse – the third world guy committing cc fraud to feed his family or the rich Brit who is clueless to how the world actually works….

  6. Perhaps the online gaming industry would like to eradicate the comment spam problem too – I get online gaming comment spam every day. If I was in Charles’ position, I’d be pretty upset about all this. When you start digging into PKRSER.COM and its one-page website with a Gibraltar phone number, things immediately start getting interesting – the domain is registered with whois protection.

  7. @David – who, though he didn’t bother to leave a URL, I shall for the benefit of onlookers point out has an email beginning “pokernews”. So, an informed source? Not really. You deserve a fisking, David, and a fisking you shall get.

    1) If you knew anything about the online gaming industry you’d realise that they single handedly do more to eradicate credit card fraud than any other group on the planet.
    Occam’s Razor suggests this can’t be true. How about retailers? Or online porn companies, who I’d wager do more business than online gaming? Or credit card companies themselves? How about pointing, Mr Pokernews, to a news report or similar which backs up your claim?

    2) if you had of actually contacted whichever company processed the transaction they would have been extremely co-operative
    How am I meant to find out which company it is? I don’t have unlimited time, and since clearly someone has my cc details, I want to put a stop on it. The place to do that is the cc company. And someone else has pointed out that pkrsvr.com is hardly a model of forthcomingness. You’re so clever: you tell me what phone number I should call to get that untwisted.

    The transaction is going to be redacted anyway, and I would have had to cut up my card anyway because that’s how it works (if you read the post, the cc guy explained why: someone’s got your details, what will they do next? In my wife’s case, when they got hers, it was first online gaming, and then film tickets. Because you can do them as CNP, you see.

    (I’m actually a little disappointed that my cc company didn’t think “Hmm, 500 dollars in online gaming from someone who doesn’t spend that sort of amount often, and has never done it before.” Bit of a failure of the neural network, really.)

    3) I’m not sure who is worse – the third world guy committing cc fraud to feed his family or the rich Brit who is clueless to how the world actually works…. Oh, very neat, twisting the normal use of third world around. Why do you think this was someone in the developing world? To “feed their family”? Save me – you’re seriously suggesting that whoever in the subcontinent would use a piece of equipment that costs more than most families’ annual incomes to go to a foreign site to play a game – who knows what – with some cc details he’s somehow got? You suggesting it’s someone in (say) an Indian call centre? That’s crap – those people make a comparatively good living. Again, point us to some stats about how much online gambling with stolen ccs comes from the “Third World”.

    Oh, and I’m the “clueless rich Brit”. Riiiight. Which is the clueless bit? Not believing your self-serving hype, and demanding facts? Sure, that would be different from your approach, where the poker sites operate for the best, in the best of all possible worlds.

  8. Bad luck Charles. Suffered my first card-cloning last week. As a result, some lucky lady called Dora is taking flights to and from Hungary at my expense. No idea where or when I got scammed. I’m usually so very careful that I thought it’d never happen to me etc. Police seem thoroughly uninterested, despite me having discovered loads of useful info about the perpetrator, including her next flight and what would appear to be a real landline telephone number. Ho hum.

  9. @Scott: turn up at the airport and page her! Ring up the number and say you’re calling from an insurance company, she’s just won a gift if she can recall her policy number! And so on…

    Actually, do you need to turn up at the airport? I suppose you do. If you phone in paging someone they might get verrrry suspicious.

    Weird about the police. That’s actually very disappointing: you’d think if you can assemble some details..

    Oh go on, post some details. I’m gagging to know.

  10. Post some details… heh — I would if I were a few years younger and still single and gung-ho, but my lovely wife is already petrified that we’re forever more going to be terrorised by east-European gangsters, so I’ve promised her that I’ll say and do nothing provocative.

    Assembling the details was as easy as calling the airline. The telephonist said the company could only give out such info to the person who bought the tickets. Well, technically that was me — so I got the details. There’s the passenger’s name (probably as false as her passport), a Soho address (which is real, but serviced offices — I’ve checked it out) and an 020 phone number, which I called: a young woman answered who sounded for all the world like she might be called Dora. She promptly hung up on me. Oh, and an email address that I’ve yet to play with. I ‘fess I’m tempted to turn up at the airport, given the police’s indifference but then, what would I do when I got there? I might instead try to arrange a change of destination for the fraudulent witch’s next flight — I’m paying, after all!

    The police were friendly enough but essentially said: “Shit happens! Don’t use internet banking!” [sigh]

    Anyway, that’s all I dare say publicly. Not for fear of east-European gangsters; but of a maniacal wife who may stumble upon these comments in some freak of interwebbery.

    If you’re really interested in all the details, I’ll send ‘em to you privately. As it happens, I was trying to figure out an angle for a pitch but frankly, I’ve been too busy and I realise now that it’s all been done before.

  11. Mm, does sound like Soho and stuff that goes on there, and indeed, east European Tony Sopranos.

    Yes, the problem is that if you do mess with them, they possibly do know – or could find out – where you live.

  12. I was on the wrong end of some ‘proactive’ HSBC anti-fraud measures last week. I tried to take 200 quid out of a cash point for a taxi home and cash for the next day as I had an early train to the Midlands, it was around 01.30 in Soho. Not allowed. So I tried 100. Not allowed. So on down to 20. Not allowed. So I walked home…I get a call from HSBC Monday morning to tell me that someone tried to draw a large sum of money out of my account a number of times, and that they blocked the transactions as a precaution. Thanks guys. I got pi**ing wet and hungry walking home. I can’t understand why a transaction to a Poker website which is clearly unusual for you is allowed to go ahead while an early morning cash withdrawl in Soho for me – which is quite common – is blocked. The technology exists to add this intelligence to the system. It must be operator failure somewhere down the line.

  13. Did the guy get caught?

  14. @Chris – if you mean mine, I don’t know yet. (I also spotted a transaction from back in August made against another mobile network which wasn’t mine. Annoying: shows you should always read your statements.)

    Dunno about Scott’s..

  15. Well shit now it has happened to me. Poker? Shit I do not and have never played the game and never gamble online.
    How on earth did these jerks get my Card information is beyond me and now I have to go through the stuff of gettingit all sorted out
    and…I live in Japan and it will be all in Japanese-OH SHIT!!
    PS: Thanks for the information-great help!!

  16. I had a fraudulent transaction of £210.76 from PKRSER.com on my Egg card this month. Egg phoned me the same day and the card was cancelled. Thing is, the card never leaves the house, only used for internet shopping. In the days preceding the fraud, I had used PayPal, and a couple of others. How safe is PayPal do you think?

  17. Charles

    Friday 23 February 2007 at 4:26 pm

    I think Paypal is probably safe, since the other side doesn’t get your credit card details; they get a credit against their credit card sorted out by Paypal.

    Interesting if you only online shop with your card. Which sites do you buy from? Any recently that were out of your ordinary?

    Pkrser.com increasingly looks like the sort of company that credit card companies should not do business with, or at least should charge extra to. (Can they do that?) They might have a high rate of false deals – much more, say, than your corner shop. Yet I bet that they get a volume discount instead while the corner shop has to pay tons.

    Somehow it would make more sense, wouldn’t it, if merchants were charged according to the amount of chargeback.

  18. The recent transactions apart from PayPal, were Look Again (catalogue), Tchibo Home Shopping and Debenhams Direct. I think you can probably guess I am a female. I have used Tchibo and Look Again before so the finger points at Debenhams although I know its a big company. Do call centre workers see your card details? I havent used my new card and I am very wary of doing so now, despite having shopped on the internet for years. Another thing, how would these thieves know the security number, the three digit number on the back of the card? I was very shocked at this as I am very careful making sure the padlock and the https is there. I reckon your details are only as safe as the honesty of the people dealing with them.

  19. Hi This has just happened to me and i am totally gobsmacked, whats the point of installing firewalls protecting your pc up to the hilt and then someone spends my money on Pkrser.com. Maybe im thick i don’t know but i am sitting here trying to work out how this has happened to me, i feel sick to the stomach as i don’t have much money they took £262.97

  20. Charles

    Monday 26 February 2007 at 11:39 pm

    That’s bad, Barbara. A little more looking shows that PKRSER.COM is the payment side of Party Poker.

    Which is owned by UK-listed PartyGaming.

    At one point, U.S. consumers represented around 75% of PartyGaming’s revenues. In October 2006, PartyGaming pulled out of the US market following the passing of anti-gambling measures in the Safe Port Act, and the company’s share price dropped 60% as a result.

    All: hooray! Just 40% short of the right amount!

    PartyPoker.com was launched in 2001 and has since grown to be one of the largest online poker card rooms. At peak times, over 100,000 players can be found playing on the site’s virtual poker tables.

    Dammit. Probably not going to get cut off by the card issuers, then.
    But complain, complain, complain. Get your money back, most of all.

  21. Hi Charles,
    Yes i can’t believe it myself it was such a shock, the thing that i can’t get my head around is how, i have a firewall installed and i have spyware removal.
    I have cancelled every card i own now because i don’t want to take the risk.
    Barbara

  22. Making me feel slightly better about the 3x$500 removed from my debit card over the weekend in pkrser’s favour(note to self, don’t use debit cards wherever possible, use credit cards – at least it’s the banks money not mine), to know I’m not alone. Doesn’t stop the anger at how easy it is to get away with it though. Going through the motions with the building society, police barely interested & only going to investigate if the lethargic BS ask them to. Had to have taken my card details from only 2 places – one website (SSL etc.) or a petrol station. How hard could it be to find out who nicked £762? Can anyone explain how, if the so-called online entertainment company pulled out of the US, how my fraud was made in dollars? Another small point, the new even more cynical me, in a well known sports chain yesterday. I looked up above the till as I was about to enter my PIN, to see a ‘security’ camera recording every finger movement. PS Always the optimist, I think the cheat is going to win at poker & I’ll get the winnings back into my account!! Ha Ha!

  23. @sas, you’ll not see the cash in your account – if they make any money, they’ll lose (on purpose) on your card, and rake it in on one that they own.

    You know, you’d think that those ..people at PartyPoker might be smart enough to see this. Perhaps that’s not their style.

    I’ve had a look at their site and have emailed asking precisely what credit card info they need. If you can do it with a debit card then either they’re not doing it with a billing address, or your details were scarfed online (since things like billing address aren’t easy to get at a petrol station. Unless of course they just made them up and PP didn’t bother to check.)

    The fraud is in dollars because that’s the currency PP charges in.

    I think I might set up a few questions with them.

  24. I emailed pkrser, but they replied to ask if I could call them to discuss the fraud. I’m a bit wary of getting involved in a conversation with them. Has anyone tried this? What was the outcome?

    I also emailed Party Poker, but no reply so far.

  25. Well well well…all very familiar stuff cos I’ve just been defrauded of over £800 form pkrser.com

    This was made up of 3 separate transactions all on the same day at the same time. They’re not round figure amounts
    so not the sort of amout you would put into your poker account.

    Hopefully I’ll get the money back. I’ve emailed pkrser but no reply. I rang partypoker and tried to get them to confirm
    whether my card number has beeen registered with anyone but no luck. Of course it might not be partypoker where it originated
    cos lots of firms use pkrser.

    I’ve stressed with my bank that other people have smelt a rat with this company and their fraud department are looking into it.

    Can’t really add anything positive cos at the moment I’m sick of the internet..really sick of it.

  26. I have been charged 500 dollars on my Credit card this month by pkrser.com. Thankfully my credit card providers are going to refund this amount. Luckily – I was on holiday in Eqypt when the tranx ‘apparently’ took place, and had my card with me, so I can prove it was not my transaction…. however, I think this con should really be looked into – how many people don’t check their credit card statements properly, therefore pkrser could be getting away with thousands of dollars.

    I have no idea how they have got my card details – I don’t use the internet for purchases very often – and have firewall etc. Very Worrying :-(

  27. Me too ! $500 but another fraudulent transaction for goods actually gave a DHL delivery address of 506 Maritime House SE18 6HB (doh!). I’m off next week to kneecap the bastard. One down many thousands to go !

  28. I’ve have just had £498.49 taken from my bank account even though I spotted the transaction before it cleared AND my bank cancelled my card and also told me that they had reversed the transaction.

    No doubt I will have to jump through several hoops to get the money back and it will cost me somewhere along the line – more than just the stress.

  29. Hey all,

    just recently my mum got a transaction from pkrser.com for $190USD (im in Australia) and the last time she used her credit card for something online was like 4 months ago…Who honestly would specifically get out $190 USD wouldnt you think like 1000USD or something>?!?!!?!? As soon as she saw it she cancelled the card… There is no way that anyone could have got any of her details because she hasnt used it recently…

    Well it has been sorted now it sucks 3-4 days for a new Credit card… :-(

  30. Just to add myself to the growing list – I just checked my bank statement and there are 3 identical amounts debited on the same day to guess who…. yep pkrser – total amount is $1500. Not insignificant! Will have to wait and see what the bank/police response is..

  31. pkrser.com !
    somebody used my card there to the amount of US 1500, thats AU 2000, i live in japan as another poster above.
    have cancelled mt card and the banks fraud dept. are looking into it. is there a good chance of me getting my money back?
    ive read that most fraudulant transaction are reimbursed by the bank, and then the company ie. pkrser.com must proove it was really me making the transaction.
    spent time in bali over xmas and use mt card to shop online.
    i hope they catch the bugger and i get my cash back.

  32. Charles

    Wednesday 4 April 2007 at 9:19 pm

    Steve, it’s quite likely that if you report it as fraud then the card issuer will reimburse you. Intriguing – I wonder how much of its income is taken off for fraud.

  33. Hi everyone im new here its an interesting conversation here. Do any of these fraudsters ever get caught?

  34. Hi – an update on the above – good news – my bank in the uk credited the full amount back into my account 2 days after I reported it… judging by the speed of the turnaround perhaps this is a routine matter for them?! Still waiting for a call back from the Police fraud department..

  35. Charles

    Tuesday 10 April 2007 at 5:57 pm

    Well, Fozzy, we don’t know – the banks/cc providers won’t tell us. They just pay us back.

    Could anyone who’s been wrongly charged by PKRSER.com drop me an email (charles.arthur@gmailcom – you’ll need a dot before that com) saying on what day it happened, and how much for? I’m having a meeting in the near-ish future with PGaming’s PR person.

  36. 27th March 07
    Fraudulant transaction amounting to $500 (PKSER) on my Irish credit card account.
    I’m extreamly careful with my card. Just got it cancelled!

    Eddie

  37. I’ve just been stung by these fraudster bastards, PKRSER.COM £170 sucked from my Visa debit card. I’ve just spent a nice sunny morning on the phone with my bank cancelling cards, asking/answering questions etc. The fraud dept. person from the bank sounded bored when I mentioned PKRSER.COM as if it happens all the time. A quick google search later and I can see that it does. It would seem no matter how much security I use online, and I use a lot, the hackers/fishers/whatevers will get you in the end. This will of course cost me more time and money just trying to clean up the mess left behind. I’ve never played poker in my life, so why didn’t my bank signal this as potential fraud before the money was blasted out of my account ?

  38. @ sjay, I see you used Debenhams online. Well snap, so did I, a few days ago. Hmm, the plot thickens. I’ve used them a couple of times and both times they initially screwed up my order, and only after a bit of nudging from me were the orders resolved. I may have been a wee bit silly to use them a second time then. Who know’s ?

  39. Charles

    Saturday 14 April 2007 at 8:48 pm

    I’ve not used Debenhams, so that’s not the common link. I think it’s transactions where you give your address details too. Which is almost all of them.

  40. I have been trying to get my money out$250 for three weeks.Is there an independent ombudsman of poker to complain to? alcloughton@durham .gov.uk.

  41. I guess I’m a member of the club and quite lucky to have only had $60US taken from my credit card (maybe they know New Zealanders are broke!!) The credit card company seem sympathetic but I need to do paperwork to give them authority to chase the scum who did this. All the best!

  42. Online poker sites are scams. The have ‘Action Flops’ and other rigging algorithms to induce betting and thus keep their rake procurement constant. Most are based in Costa Rica or somewhere outside the U.S.

    And yes, Kiwis are mostly broke heh.

  43. Charles

    Wednesday 3 October 2007 at 3:54 pm

    @Jared: what’s an “Action Flop”? Oh hang on … “the action flop is a flop that will encourage the good players to get very aggressive in a pot and usually where the bad player makes an unlike river draw to suck out the good player. Sound familiar to you. It should be the reason you lose most of your tournaments. A quick aside here you should note that poker sites keep track of the cards distributed and indeed the amount of AA dealt are exactly 0.45% of the hands or 1 out of every 220 hands.”
    (http://www.onlinepokertournament.com/online_poker_tournament_texas_holdem/online_poker_tournament_action_flop_theory.html).

    OK, which is mostly poker jargon, but suggests it’s machine-determined.

  44. Just thought I’d join in – yep it’s still going on! I had £50.54 plus a £1.00 overseas transaction fee on 27th Nov.
    I work in IT and am very careful but they got me too somehow. I also had £30.15 with the above fee taken out against this detail/ref HUSHMAIL.COM 18775334874. I don’t know who this is either??

    Charles, did your meeting ever happen? Anyone gained any more info on how this is happening to us?

  45. Charles

    Monday 10 December 2007 at 10:11 am

    @Darren.. afraid the answers are No and No, but for how it’s happening, I think it’s just straight ID fraud of some sort.
    I’ll push for a meeting in the new year to get more info.

  46. Hushmail is often used by scammers or other people who do not want to be recognized, as it’s a completely anonymous mail service.

  47. Hi all,

    A bit late if I see the dates of the other replies but nonetheless it might be usefull for other people getting scammed with pkrser.com. I also found a transaction to this site on my latest creditcard statement, which obviously I didn’t make so I contacted my cc-company right away. They advised me to contact the site which I did trough the email adress info@pay-pro.com. I received an email back stating that my problem couldn’t be resolved trough mail and that I had to call them. Which I did (on a toll free number luckily), bringing up my best English (it’s not my native language, so not always so easy) I explained my problem to the very friendly person on the other side. After going trough some details (making sure my cc was blocked off course in the meantime) I had to confirm my email, he send me one while on the phone and I had to reply to make sure. He will send me the rest of the details trough mail but as I understand already I’ll have to confirm my identity (send some official documents trough mail) and a document from the police as well, so I have to go and report fraudulent use of my credit card with them as well after which the decision will be made and I will hopefully get my money back. A bit of a papertrail to follow for the small sum that was stolen from me but it’s the principal that counts in this matter for me. Hope this might help other people who have problems with this. Feel free to mail me, or reply with further suggestions.

  48. Hi Wesley
    Thanks for that,my account was emptied yesterday by someone using pkrser & pstars ecash, i have never heard of them.They took £646.18p to be exact,im a single mum with one wage coming in so they have not made this weekend easy for me & my children.

  49. I do not trust anyone in the web, i got cleaned for 1900 euros a few days ago by the same company pkrser.com based on gibraltar.

    My bank is handling it now but i would like to do the same them.

    I hate them !!!

  50. Well I’m sitting here with a letter in my hands, looking at the details for transactions done on my credit card, similair to one other comment above. PKSER.com. it takes me to a gaming site I’ve never been to, and to further add insult to injury it has payed off some Barclay card account, to an address in Gibraltar. I’m in Australia, but it’s the bank that get’s my goat. This has been in dispute since June and I just get a letter today, and I have to respond or the bank will just drop it. If it’s not obvious by the transaction details that these are not my transactions I’m stuffed!

  51. Hi Charles – enjoyed reading your credit card trail; my Egg card was cloned last week – second CC loss in 3 years – probably about par I’d imagine. Dealt with very effectively by Egg.

    But a point to add to the conversations above – credit card details can be stolen from retail company servers. So it doesn’t matter if you have a lovely firewall / virus scanning etc at home; or don’t use the internet / dodgy petrol stations etc – the thieves go around all the retail companies until they find a vulnerability. They only need a quick break in.
    Another case concerned a big clothing chain who used WEP on wireless comms in store – easy for a determined hacker sitting in the card park to break and clean up on usernames/passwords.
    Chap at work had his paypal account ‘hacked’ (started siphoning £s out of his bank I understand…)
    And cashmachines have had vulnerabilities in the past.
    Barter anyone? (nooo hang on – that cabbage is past its sell-by….)
    Steve

  52. It was interesting to read this long series of emails. It’s now two and a half years after the post and the same crap is happening. I’m now trying to get &Aus669 back from PKRSER.

    So far the prize piece of PKRSER stupidity was when I sent them an email telling them someone was using my credit card fraudulently, they emailed me back saying they couldn’t talk about the matter with me because I didn’t use the email address the person scamming my card used. They told me I should log into my account with them (I don’t have one, but the criminal does), find out what email address is recorded as its contact email, and send an email from that account requesting an investigation

  53. Hello,

    Have had the same issues with something called ‘FullTiltPoker’ apparently, the site has a method for players to transfer funds to other players… with little or no security.

    The site they went specifically through was Click and Buy. It looks as though somebody has got ahold of my details through a hole in a website i’ve used, more embarassingly I used the same password as my inbox at the time and thus they even had inbox access.

    Of course HSBC are less than willing with the Indian Fraud Dept who really couldn’t give a damn… I think i’ve lost this war, what annoys me further is they HELD the transactions when I said they were not me they told me the money HAD to go out of my account before i’m reimbursed… I thought VISA (debit or not) had security against this.

    I’m at the point now where i’m going to change bank, on top of the charges amassed as a student and the continual pestering when my account is £1.00 over.

    Rant Over!

  54. i got attempted frauds on my CC by the same Gibraltar online casino. Fortunately my bank phoned me up and asked me about the transaction. Apparantly they were suspiscious but would not tell me what raised their concerns.

    Lucky days

  55. hi, just googled pkrser, after having £6 taken from my account. ive remembered now, reading that its party poker/ partygames that i had an email from them about 2 weeks ago.

    it stated my account had been inactive for 6 months, and therefore i was breaching the terms of my account, and i must deposit at least £10 within 14 days otherwise i would be charged a penalty fee. ignored it as i thought it was b0llocks, but obviously not…

  56. I know this topic goes back 3 years, but I’ve just had more or less the same experience as Sjay above. A week or so ago I made two PayPal transactions (buying event tickets from an Italian site). The tickets arrived as they should, but my credit card has since been used for a series of fraudulent UK transactions (I don’t live in the UK, incidentally) that may very well be with online gaming sites, though I can’t be sure. The card security service detected them and wrote to me, and fortunately my card insurance will cover the costs, I’m told. I did not use the card for anything else for a couple of weeks before the Paypal transactions. I’ve read a few suggestions elsewhere on the Net about credit card fraud swiftly following PayPal transactions, but most people still seem to think PayPal is safe. I’m inclined to think that PayPal was the source of the security problem, not the Italian ticket vendor. Any views?

  57. Just been fleeced of £2,305.50 from pkrser gaming site US and Gibraltor, while I was hard a work some piece of garbage was gambling away my hard earned savings. Now Barclays say I have to wait while they investigate, my account is now overdrawn, my card has been stopped.The cash had not been collected, however Barclays represeted by Mohammad will not stop the transaction ??. Iam the account holder it is my money but I do not have the power to authorise this. The world has gone mad, faith in the banking system is questionable when they dont listen to the victim/customer. Who says crime dosent pay when the banks assist with this due to their policies and procedures. What happens next and how long will it take????

  58. This just happened to me too! And there seems to be a PayPal link here as well. I legitimately paid for something on PayPal 4 days previously and then a charge for $85 appeared from PKRSER.COM. I went to that url to see what the heck it might be and it gives 3 phone numbers to call depending on where you are located. I think I will call MasterCard instead based on what I see here. Maybe PayPal (or a worker there) is involved somehow as it is awfully coincidental!

  59. I did a Google search and saw these posts similar to my situation.. the end of last month someone used my Credit card and it showed up on my bill as PKRSER.COM for $102 and there 1-877 #. It was credit back to me the next day on the statement, but the service charge of $5 was not.
    I find it strange that it was put through on my card but who reversed the charge and why? I didn’t notice it until almost a month later.
    I use my card all the time on secure online retailer websites and also a frequent user of PayPal where it’s accepted. However, Paypal has my OLD credit card # on file not the new one that was used.
    I called PKRSER who was quick to tell me the amount was credited back and to call my credit card company to get a new card # immediately. The C/C fraud dept said they will be sending me a letter in the mail to sign and mailling me a new card in 9 business days. Now I’m without a card for emergency purposes and left with a bad taste in my mouth for online shopping.

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